Order Policies and FAQ: Lion Brand Yarn

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

If you are paying by credit card, your order will be shipped 3 business days after receipt

SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case. We do not ship outside the U.S. and Canada

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR RESTOCKING POLICY: We do not charge restocking fees.

OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If your order arrives damaged, please contact the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material and will send the claim to us for processing.

Thank you for shopping at Lion Brand Yarn!

To order by mail, send your order to Lion Brand Yarn, 135 W. Kero Road, Carlstadt, NJ 07072

We will honor the prices on the Internet as long as the items are still available (except for items from third party vendors). You may also order by phone by calling 800 258 9276. Tell the operator that the ad code is IN. We will ship to the U.S. and Canada; the shipping and handling charges are as follows:

Shipping to US		Shipping to Canada
Up to $ 8.00	$4.10	Up to $ 8.00	$14.10
$ 8.01 to $15.00	$6.95	$ 8.01 to $15.00	$16.95
$15.01 to $25.00	$7.95	$15.01 to $25.00	$17.95
$25.01 to $50.00	$8.95	$25.01 to $50.00	$18.95
$50.01 to $75.00	$9.95	$50.01 to $75.00	$19.95
$75.01 to $100	$11.95	$75.01 to $100	$21.95
OVER $100 -	$12.95	OVER $100 -	$22.95

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